Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Senshin mobile application, its downloadable Resets, related application programming interfaces, and associated services (collectively, the “Service”).

The Service is built, provided, and distributed by Hapa Willow LLC, a California limited liability company (“Hapa Willow,” “we,” “us,” or “our”).

By downloading, accessing, purchasing through, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You may use the Service only if you:

• are at least 13 years old;
• have your parent’s or legal guardian’s permission if you are under the age of majority where you live;
• can legally agree to these Terms; and
• use the Service in compliance with applicable law.

A parent or legal guardian who permits a minor to use the Service is responsible for the minor’s use of the Service.

3. Accounts

Senshin may require you to sign in with Apple. You are responsible for maintaining control of your Apple account and devices and for activity conducted through your Senshin account. You agree to provide accurate information and to notify us promptly if you believe your account or the Service has been accessed without authorization.

You may stop using Senshin at any time. To request deletion of account data held by us, contact support@senshin.app. Removing the app from a device does not by itself delete information already synchronized to our systems.

4. What Senshin provides

Senshin offers guided, interactive experiences (“Resets”). Resets may use visual effects, animation, sound, spatial audio, haptics, breathing guidance, attention exercises, or other interactive techniques. The Service may record your Reset activity and responses so that you can review your history and so that we can operate and improve Senshin, as described in the Privacy Policy.

Senshin may use your past Reset activity and responses to recommend Resets that may be relevant to you. Recommendations are automated product suggestions, may not always be accurate or suitable, and are not medical or professional advice.

If you grant notification permission and enable the relevant settings, Senshin may send optional local reminders and push notifications, including daily Reset reminders, setup prompts, and occasional Service or Reset announcements. You can change these settings in Senshin or your device settings.

The Service does not provide person-to-person messaging, comments, public posts, or a feature for publishing user-generated content.

5. Wellness and medical disclaimer

Senshin is intended for general wellness, education, entertainment, and personal self-reflection. It is not a medical device or healthcare service.

The Service does not provide medical, psychiatric, psychological, or other professional advice, diagnosis, or treatment. It is not a substitute for a qualified professional. Do not disregard or delay seeking professional advice because of anything in the Service.

If you have a medical condition, are pregnant, are sensitive to flashing or moving visuals, experience seizures, dizziness, panic, discomfort, or other symptoms, consult an appropriate professional before using relevant Resets. Stop using a Reset if you feel unwell. If you believe you may be experiencing an emergency, contact local emergency services; do not rely on Senshin.

Individual experiences vary. We do not promise that any Reset will produce a particular outcome or benefit.

6. Resets, downloads, and updates

Some Resets are included with the app, while others may be downloaded after installation. A Reset may require a compatible version of Senshin, internet access for download or verification, sufficient device storage, or an active entitlement.

We may add, update, replace, suspend, or discontinue Resets or other Service features. Updates may change a Reset’s content, behavior, compatibility, or availability. We do not guarantee that every Reset will remain available indefinitely or work on every device or operating-system version.

7. Senshin+ subscription

Remote Resets are available through an optional monthly, auto-renewable Senshin+ subscription. We do not offer one-time in-app purchases for permanent or individual access to paid Resets. The price and terms presented in the Apple App Store at the time of subscription apply. Subscriptions are processed by Apple, not directly by Hapa Willow. We do not receive or store your full payment-card details.

A subscription gives you a personal, limited, revocable, non-exclusive, non-transferable license to access eligible remote Resets through Senshin while your subscription is active, subject to these Terms and the App Store rules. It does not transfer ownership of any Reset or its content to you.

Your subscription renews automatically unless you cancel at least 24 hours before the end of the current billing period. You can manage or cancel your subscription in your Apple account settings. If you cancel, access generally continues through the end of the already-paid period unless Apple’s policies provide otherwise.

Subscription restoration, billing disputes, grace periods, and similar matters are governed by Apple’s policies and the subscription terms shown by Apple. Availability may vary by storefront, territory, device, and account.

8. Refunds

Apple controls and processes refunds for App Store subscriptions. Refund eligibility is determined under Apple’s policies and applicable law. To request a refund, use Apple’s refund process at reportaproblem.apple.com. Hapa Willow cannot issue an App Store refund directly.

If Apple refunds, reverses, or revokes a subscription, access to eligible paid Resets may also end when the subscription becomes inactive.

9. License and intellectual property

Subject to these Terms, Hapa Willow grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for your own noncommercial purposes on Apple-branded products that you own or control, as permitted by Apple’s usage rules.

The Service, including its software, Resets, designs, text, graphics, audio, artwork, trademarks, and other content, is owned by Hapa Willow or its licensors and is protected by intellectual-property law. Except for the limited license above, no rights are granted to you.

10. Acceptable use

You may not:

• use the Service unlawfully or to harm another person;
• copy, sell, rent, sublicense, distribute, publicly perform, or commercially exploit the Service or any Reset except as the law expressly permits;
• reverse engineer, decompile, bypass, or tamper with the Service, purchase verification, access controls, security features, or Reset integrity checks, except to the limited extent such a restriction is prohibited by law;
• introduce malware or attempt unauthorized access to the Service or its systems;
• scrape, overload, disrupt, or interfere with the Service or another user’s access; or
• misrepresent your identity or entitlement to a paid Reset.

11. Privacy

Our Privacy Policy explains how we collect, use, and protect information associated with the Service. We do not sell user data, serve advertising, or use third-party trackers for cross-app or cross-site advertising.

12. Third-party services

The Service relies on third parties such as Apple for sign-in, app distribution, and purchases, and cloud infrastructure providers for hosting and content delivery. Your use of third-party services may also be governed by their terms and privacy policies. We are not responsible for third-party services that we do not control.

13. Service availability

The Service is provided on a best-effort basis. It may be unavailable, delayed, or interrupted because of maintenance, connectivity, device settings, App Store services, cloud-provider issues, software defects, or events outside our control. We do not guarantee uninterrupted, secure, or error-free operation, successful synchronization, permanent storage of history, or continued availability of a particular Reset.

You are responsible for maintaining a compatible device, operating-system version, network connection, and any backups made available through your device platform.

14. Suspension and termination

We may limit, suspend, or terminate your access if you violate these Terms, create security or legal risk, misuse the Service, or if required by law. We may also discontinue the Service. Where reasonable, we will provide notice.

Upon termination, your license to use the Service ends. Provisions that by their nature should survive termination will survive, including intellectual-property, disclaimer, liability, and dispute provisions.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR RESULTS.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAPA WILLOW AND ITS MEMBERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, USE, PROFITS, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID THROUGH THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Hapa Willow and its members, employees, contractors, and licensors from claims, damages, losses, liabilities, and expenses arising from your unlawful use or misuse of the Service or your material violation of these Terms. This obligation does not apply to the extent a claim results from our own negligence or misconduct.

18. Apple App Store terms

These Terms are between you and Hapa Willow, not Apple. Hapa Willow, not Apple, is responsible for the Service and its content, subject to these Terms. Apple has no obligation to provide maintenance or support for the Service. If the Service fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, as required by its policies and applicable law. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the Service.

Hapa Willow, not Apple, is responsible for addressing claims relating to the Service, including product-liability, legal-compliance, consumer-protection, and intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the App Store-related provisions against you.

19. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent the law where you live requires otherwise. Nothing in these Terms limits mandatory rights available to you under applicable consumer law.

20. Changes to these Terms

We may update these Terms to reflect changes to the Service, our practices, or the law. We will post the revised Terms and update the effective date. If a change is material, we will provide additional notice where reasonably required. Your continued use after revised Terms take effect constitutes acceptance to the extent permitted by law.

21. General terms

If any provision is found unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, acquisition, or sale of assets. These Terms and the Privacy Policy constitute the agreement between you and us regarding the Service, except for additional terms presented for a specific feature or purchase.

22. Contact

Questions about these Terms may be sent to support@senshin.app.